FAQ

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.


Do you ship all over the world?

Yes, absolutely. We ship worldwide.


From where do you ship your products?

Our offices are located in Laval, France. Our international warehouse is located in China.


Do you provide tracking information for the products?

Yes, wait 3 days after your order and if you still don't have your tracking number, please contact us via email at contact@frenchlotus.com.


Some items are missing from my order, what's going on?

Our products may be shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.


I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@frenchlotus.com and we will send you a similar replacement item as soon as possible.


Where are you located?

We are located in Laval, France.


I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at contact@frenchlotus.com.



Do you have a refund policy?

We do our best to solve any problems that our customers might encounter. For more information, please read more about it on our refund policy.